Return procedure and right of withdrawal

If you are purchasing as a consumer, you may communicate your intention to withdraw within 14 days from the date on which you, or a third party indicated by you, received the products, except for exceptions provided by law.

To exercise your right of withdrawal, please send an explicit communication to simeelettronica@gmail.com, indicating the order number and the products concerned. We will send you instructions and the return address.

After communicating your withdrawal, return the products without undue delay and in any case within 14 days.

Product conditions

The product must be returned with the accessories received and, when possible, in its original packaging. The consumer is only responsible for any decrease in value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.

Return costs

The direct costs of returning the item are borne by the customer, unless otherwise agreed. In case of a valid withdrawal, the costs of the initial standard delivery will also be refunded; any additional costs resulting from choosing a more expensive delivery method are excluded.

Refund

The refund will be made within 14 days of the communication of withdrawal, using the same payment method used for the purchase, unless otherwise agreed. The refund may be suspended until the products are received or until proof of shipment has been provided.